FREQUENTLY ASKED QUESTIONS
How can I contact VisionLux for support?
You can reach us via email at [email protected] or call our customer service hotline at +1-580-749-2913. Our team is available Monday to Friday from 9 AM to 6 PM.
Do you offer international shipping?
Yes, we ship worldwide! Shipping times and fees vary depending on your location. You can find more details on our Shipping Policy page.
Can I return or exchange my glasses if they don’t fit?
Absolutely! We offer a hassle-free return and exchange policy within 30 days of purchase. Please ensure the glasses are in their original condition.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Do you offer prescription lenses?
Yes, we provide high-quality prescription lenses tailored to your needs. Simply upload your prescription during checkout, and we’ll take care of the rest!